HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We try to reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Our team packs and ships cookies every Monday. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make the change, especially once it leaves our store, but we'll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
In order to deliver the freshest cookies possible, we bake fresh and ship every Monday so that you should receive your order prior to the weekend.
GENERAL SHIPPING INFORMATION:
Currently we only ship to addresses in the United States and we ship via the USPS.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive at different times.
OUT OF STOCK ITEMS:
In the event that any of your cookies are out of stock (for instance if we are no longer are making a limited time cookie), we will send you an email to let you know. You can then either choose an alternate flavor cookie or we will refund your order.
ADDRESS CHANGES:
Our team is super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our store, but we'll do everything we can!
DO YOU SHIP INTERNATIONALLY?
Unfortunately, we currently only ship within the United States. If you sign up for our newsletter we will alert you should we change our shipping policy.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Unfortunately once the package is transferred to the postal service it is out of our hands. Please contact the carrier directly and let them know the package was damaged.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
WHY ISN'T MY TRACKING NUMBER WORKING?
If your tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
HOW DO I CONTACT YOU IF I HAVE A PROBLEM?
You can contact us either through the Contact Us tab or email us at shipping@sweetfiends.com
Do you still have a question? Send us an email at shipping@sweetfiends.com and we'll get back to you within 24 hours.